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Software Engineer

Posted: September 18, 2018
Company name: Best Practical Solutions
Location: Boston, MA, USA
Country: United States
Poster represents: an employer
Terms of employment: Salaried employee
Hours: Full time
Onsite: no
Description: About us: Best Practical Solutions LLC develops and maintains Request Tracker (RT) and Request Tracker for Incident Response (RTIR).

Best Practical was founded to provide enterprise support, custom development, and training services for RT users large and small. We are fully committed to supporting RT as an open source technology, while providing the quality development and resources necessary to support our customers and keep RT healthy and moving forward.

Best Practical was founded in October 2001 and is based out of Boston, MA, with remote team members throughout the world.

About the position: We're looking for a software engineer who is creative and collaborative to help us improve RT. We're an engineering organization first and foremost: every engineer has a large impact on the future of our products and business.

This role involves all aspects of software engineering: implementing new features, testing and reviewing branches created by co-workers and even community contributors, building customer sponsored features, documentation, improving performance, and responsibly addressing security vulnerabilities. RT is a mature codebase that sits right in the middle of the technologies underlying the internet (web, email, databases, encryption, etc). As such, our work gives you a deep understanding of the guts of how the internet actually works.

It's okay if you don't know everything out of the gate, but you should be able to learn on the fly, and be comfortable asking questions when you get in too deep. RT is a large codebase, so you should be prepared to work with a project that's too big to hold in your head all at once.

- Competitive salary
- Health and dental insurance premiums currently covered 100% (US employees only.)
- Open vacation policy
Desired skills: - Bachelor's degree in Computer Science (or related field) or 5+ years of practical experience
- Good understanding of web technologies, ideally Perl, JavaScript, and SQL
- Experience working in a team, perhaps as part of other open source projects
- Some Linux system administration, at least enough to be able to install RT
- Comfortable diagnosing & solving technical problems with customers over email for both projects & support
- An eye for design is a big plus
Website for more information: www.bestpractical.com
Contact information: Send something approximating a cover letter, a resume in plain text, HTML or PDF, and a sample of some code you've written to resumes@bestpractical.com. If you're involved in open source development of one kind or another, please tell us about it. If you have a CPAN ID, tell us what it is; we won't consider applications without some sort of code example to look at. We'll be paying particular attention to readability, comments, and tests. Whether you're involved in open source development, putting together some personal hobby projects, or making your mark on the world through your career, we would love to hear all about what you're excited to be working on.

Comments to Ask Bjørn Hansen at ask@perl.org.